Your Experience
(1) When you called for service were you put on hold for very long?
(2) Was the customer service person you spoke with courteous and helpful?
(3) Did the technician arrive close to the time slot that the customer service rep gave you when you first called?
(4) When the dispatcher called to see if you where home were they clear and polite?
(5) Did the technician arrive close to the time that the dispatcher said they would?
(6) Was your technician neat, courteous and did he explain the problem to you?
(7) Did the technician give you the price upfront before he started the job?
(8) Did the technician leave the job site clean? Ten being cleanest
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(9) Did the technician explain the advantages of using Bio-Clean in your drains?
(10) How would you rate the service of your technician? Ten being the best.
(11) Did the service technician wear his floor protectors on his shoes?
(12) Was the price of the work done about what was expected?
Please Choose Less than expected About what was expected More than expected
(13) How would you rate the overall service of My Plumber? Ten being best.
(14) Would you recommend My Plumber to your friends and family?
Any additional comments or concerns you may have:
What changes can we make to serve you better?
